Terms of Service

Mongol-Kino(hereinafter "the Platform") is operated by Mongol-Kino as an online video streaming platform providing licensed content.

The Platform offers the following service models:

• Single Purchase: Users can purchase individual titles for a limited-time personal viewing license. The validity period is as shown on the purchase page.
• VIP Membership: Users can purchase VIP membership plans of various durations to access the VIP content library. Specific benefits are as described in the plan details.
• Pre-order: Users can pre-pay for upcoming content and receive viewing access automatically upon release.

Price adjustments: The platform reserves the right to adjust service pricing. If a price change occurs, users will be notified via in-app notification, email, or platform announcement. Already-purchased benefits remain in effect at the original price until expiry.

• Users must register with a phone number or email and ensure the information provided is truthful, accurate, and complete.
• Each user may register only one account. Bulk registration, trading, renting, or transferring accounts in any form is prohibited. Violating accounts may be cancelled without refund.
• Users are responsible for safeguarding their login credentials (including passwords and verification codes). The user bears all responsibility for security issues caused by their own negligence.
• If you discover a security risk or unauthorized access to your account, notify us immediately. We may freeze or restrict the account as a protective measure.
• The Platform reserves the right to review abnormal accounts and take measures such as restricting, suspending, or terminating accounts when violations are found.

Payment methods:

• All payment transactions on this platform are processed via the Airwallex international payment system; users must comply with the corresponding payment channel's terms of service.
• All prices are as displayed at checkout in real time.

Refund policy:

• Due to the nature of digital content, once a user has watched more than 20 minutes in total or watched more than one-third of the total runtime (whichever is less), refunds are generally not available.
• Eligible refund cases: Content that failed to launch or was removed by the platform before the user reached the viewing threshold; duplicate charges due to payment system errors; presale content that exceeded the promised launch date and the user requested cancellation.
• Refund requests must be processed manually by platform support. Once approved, refunds are returned to the original payment channel; the actual time to credit depends on the payment provider (typically 5–14 business days).
• VIP memberships are non-refundable once substantively used during the term (logging in and successfully playing members-only content). For exceptional cases, please contact support for case-by-case handling.

When using this platform, users must comply with the following rules:

• Do not use the platform for any illegal activities.
• Do not copy, distribute, or disseminate any platform content by any technical means (including but not limited to screen recording, downloading, cracking, or decompiling).
• Do not use automated tools, scripts, or bots to access the platform or scrape content.
• Do not share, sell, or otherwise provide paid content to unauthorized third parties.
• Do not interfere with, disrupt, or place unreasonable burden on the platform's servers or network.
• Do not circumvent or attempt to circumvent concurrent streaming limits, regional restrictions, or other technical protection measures.

Violations may result in account suspension or termination. Serious violations may result in legal action.

• All content, trademarks, logos, UI designs, source code, and related intellectual property on this platform are legally protected and owned by the Platform or its content licensors.
• Users purchase a personal viewing license only, not ownership of the content or any transfer of intellectual property rights.
• Without written authorization from the Platform or the rights holder, no one may copy, modify, distribute, display, sell, or otherwise commercialize the Platform's content.
• If you believe any content on this platform infringes your rights, please notify us using the contact information at the end of this agreement.

The Platform retains full content management rights over all titles in the library, including but not limited to:

• License expiry: When a title's license expires, the Platform may remove it from the library without prior notice.
• Compliance: The Platform may immediately remove content due to legal requirements, regulatory directives, or rights holder requests, without prior notice.
• Content review: The Platform may remove content it deems unsuitable, including for reasons of quality, nature, or user feedback.
• Business adjustments: The Platform may adjust the library structure, add, remove, or change access conditions for content due to operational adjustments, strategic changes, or other legitimate business reasons.

Removal of purchased content:

• When content is removed due to factors beyond our control such as licence expiry, legal compliance, or rights-holder requests, the platform owes no additional compensation. If users still have an active per-title purchase, the platform will make reasonable efforts to notify affected users in advance and, where appropriate, negotiate alternatives (such as equivalent viewing coupons or extending entitlements for other available titles); the exact arrangement will be specified in a then-published announcement.
• VIP library content may change at any time. Membership grants access to the library during the plan period, not permanent access to any specific title.

• The Platform strives to maintain stable service but does not guarantee uninterrupted, timely, or error-free operation.
• The Platform is not liable for service interruptions caused by network failures, system maintenance, or force majeure, but will restore service as soon as possible.
• One account can be logged in on multiple devices, but concurrent streams are limited by your current plan. When the limit is exceeded, you must stop playback on other devices.
• The Platform may impose regional access restrictions on specific content based on licensing scope.

Voluntary cancellation:

• Users may apply for account deletion themselves in Profile → Security; the account then enters a 30-day grace period during which logging in cancels the request, after which the account and personal data are automatically deleted. Before deletion please confirm you understand that any unused benefits will lapse simultaneously; the platform does not refund such benefits except where required by law.

Termination for violations:

• If an account is terminated for violations of this agreement (including but not limited to account sharing, content piracy, or fraud), paid but unused benefits will not be refunded.

Platform-initiated service termination:

• If the platform terminates its services as a whole for its own reasons, such as cessation of operations, users will be notified by reasonable means including in-app notifications, email, or platform announcements; unused user benefits will be handled in accordance with applicable law and actual circumstances.

• Content on this platform is for entertainment purposes only and does not constitute professional advice.
• The Platform is not responsible for playback quality issues caused by the user's own device performance or network conditions.
• To the maximum extent permitted by applicable law, the Platform is not liable for any indirect, incidental, or punitive damages arising from use or inability to use the service.
• The Platform is not directly liable for fee disputes arising from third-party payment channels but will assist users in contacting the relevant payment provider.
• The Platform is not liable for service interruptions or data loss caused by force majeure (including but not limited to natural disasters, war, government actions, or large-scale cyberattacks).

The Platform reserves the right to modify this agreement. Updates will be published on this page with the latest date and communicated via in-app notification. Continued use after modification constitutes acceptance. Users who disagree should stop using the service before the changes take effect and may request account cancellation.

• The conclusion, performance, interpretation, and dispute resolution of this Agreement are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China.
• Any dispute arising from or in connection with this Agreement shall first be resolved through friendly negotiation between the parties; failing that, either party may file a lawsuit in the courts of competent jurisdiction in the Hong Kong Special Administrative Region of the People's Republic of China.
• Where applicable law permits and your location is Mongolia, you may also exercise the corresponding statutory rights under Mongolian consumer-protection law.

If you have any questions about this agreement or need assistance, please contact us:

• Platform: Mongol-Kino
• Operating Company: Ikhires Limited
• Company Registration No. (CR): 80314023
• Registered address: UNIT B53, 2/F, KWAI SHING IND BLDG PHASE 1, 36-40 TAI LIN PAI ROAD, KWAI CHUNG, N.T. HONG KONG
• Website: mongol-kino.com
• Email: [email protected]

We typically respond within 5 business days but cannot guarantee processing time for every email.